Frequently Asked Questions
Orders & Payments
What payment methods do you accept?
We accept Razorpay (UPI, GPay, PhonePe, credit/debit cards, net banking), Cash on Delivery (COD), and direct bank transfer. Get 5% extra discount on prepaid orders above ₹1,000.
Is Cash on Delivery available?
Yes, COD is available across India on eligible orders. A small COD fee may apply in some regions.
How do I apply the prepaid discount?
Pay online via UPI, card, or net banking at checkout. Orders above ₹1,000 automatically qualify for 5% off prepaid orders (coupon applied at checkout).
Shipping & Delivery
Do you offer free delivery?
Yes — free delivery on orders above ₹1,000 across India. Below that, standard shipping charges apply at checkout.
How long does delivery take?
Most orders are delivered within 5–7 business days depending on your location. You will receive tracking details by email/SMS once dispatched.
How can I track my order?
Visit our Track Order page or check your email for tracking link. You can also WhatsApp us at +91 79047 37797.
Returns & Exchanges
What is your return policy?
We offer 15 days free returns on unused footwear in original packaging with tags intact. See our full Returns & Refunds Policy.
How do I return or exchange a product?
Contact us via Contact or WhatsApp with your order number. We will guide you through pickup or return shipping.
Products & Sizing
How do I find my shoe size?
Use our Size Guide to measure your foot at home and match Indian/UK sizes.
Are product images exact?
We photograph products accurately. Slight colour variation may occur due to screen settings. Demo products may use placeholder images until final catalogue is uploaded.
What types of footwear does SHOESTOP offer?
Men’s, women’s, and kids’ shoes — sports, casual, formal, ethnic, party & wedding styles — plus wallets, belts, handbags, and perfumes.
About SHOESTOP
Where is SHOESTOP located?
We are based in Chennai, India, serving customers nationwide online for 25+ years under founder Muhammad Shafiela.
How do I contact customer support?
Email via Contact Us, or WhatsApp +91 79047 37797, Mon–Sat 10 AM – 7 PM IST.