Returns & Refunds Policy
Your satisfaction matters. SHOESTOP offers 15 days free returns* on eligible products, similar to leading footwear retailers in India.
Eligibility
- Return request within 15 days of delivery
- Product unused, unworn, with original box and tags
- Accessories & perfumes: sealed/unopened only
Non-Returnable Items
- Worn or damaged products
- Products without original packaging
- Clearance/final sale items (if marked)
How to Return
- WhatsApp +91 79047 37797 or email via Contact with order ID
- We confirm eligibility and share return instructions
- Refund processed within 5–7 business days after we receive the item
Exchanges
Need a different size? Contact us within 15 days — we will arrange exchange subject to stock availability.
*Terms apply. SHOESTOP reserves the right to inspect returned items.